Return and Refund Policy

Return and Refund Policy

Customer satisfaction is our priority. However, due to the food-grade nature of our products, opened or used items cannot be returned. Below are the terms and conditions governing our return and refund policy:

1. Return Conditions:

   • You can request a return within 14 days of receiving your order, provided the product is intact, sealed, and unopened.

   • Opened or used products cannot be returned for hygiene and food safety reasons.

2. Damaged or Defective Product:

   • If you receive a damaged or defective product, please contact us within 48 hours of delivery.

   • In this case, we will ask you to provide us with proof of the damage (e.g. photos of the packaging and the product).

   • We will assess the situation and, if the goods are actually damaged or defective, we will provide a refund or replacement at no additional cost.

3. Return Procedure:

   • To request a return, please email [insert support email address] with your order number and a brief explanation of the reason for the return.

   • Our customer service will provide you with return shipping instructions and any shipping labels you may need.

   • Return shipping costs, unless otherwise agreed, are the responsibility of the customer.

4. Return and Refund Outcome:

   • Once we receive and inspect the returned product, we will notify you of the acceptance or rejection of your refund request.

   • If successful, the refund will be issued within 10 business days via the original payment method.

5. Exceptions and Limitations:

   • We do not accept returns or exchanges if the product has been opened, tampered with, or is no longer in its original condition.

   • Any return requests made after 14 days from receipt of the order will not be accepted (except for defective goods or shipping errors on our part).

6. Contacts:

   • For further information or assistance, please contact us.